Serial returners. Wardrobers. Bracketing abusers. They're draining your profits with every return. Truplex Guard uses AI to score customer risk, detect fraud patterns, and alert you before you approve another costly return.
The customer returning their 5th item this month? You can't tell them apart from your loyal buyers until they've already cost you hundreds. By then, it's too late.
Wardrobers buy dresses, suits, and accessories for one-time events. They wear them with tags tucked in, then return them as "didn't fit." You resell stained, perfumed items or write them off entirely.
Bracketing customers order multiple sizes with no intention of keeping them all. They treat your warehouse like a fitting room, and you pay shipping both ways for items they never wanted.
Serial returners exploit your generous policy. They order knowing they'll return most items. Each return costs you processing, shipping, and restocking — death by a thousand cuts.
Some customers strategically wait until the last possible day to return, maximizing their use of the product. By the time it's back, it's often unsellable as new.
Truplex Guard analyzes every customer's return behavior, calculates their risk score, and alerts you to fraud patterns — all powered by advanced AI. Stop guessing. Start knowing.
Every customer gets a real-time risk score based on their return history, patterns, and behavior. See at a glance who's trustworthy and who needs watching.
AI automatically identifies wardrobing, bracketing, serial returning, and other fraud patterns. Get flagged immediately when suspicious behavior is detected.
Our AI analyzes each customer and explains exactly why they're risky. Get actionable recommendations — not just numbers — so you can make informed decisions.
No developers needed. No complex setup. Connect your Shopify store and let AI do the heavy lifting.
One-click install from the Shopify App Store. We automatically sync your customer and order history to start building risk profiles.
Our AI continuously monitors return patterns, calculates risk scores, and detects fraud behaviors like wardrobing, bracketing, and serial returning.
Get email alerts for high-risk returns. Apply restrictions automatically. Make informed decisions about refunds, store credit, or rejections.
Built specifically for Shopify merchants who want to protect their margins without alienating good customers.
Every customer gets a dynamic risk score from 0-100, updated in real-time as their behavior changes. Instantly see who your problem customers are and take action before they cost you more.
Our AI doesn't just count returns — it understands behavior. Wardrobing, bracketing, serial returning, and suspicious timing patterns are automatically flagged so you can take action.
Beyond numbers, get intelligent explanations. Our AI analyzes each customer holistically and provides actionable recommendations — like having a fraud analyst on staff 24/7.
These store owners were losing thousands to return fraud. Here's what happened when they started fighting back.
"We had no idea 6 customers were responsible for over $4,000 in return costs last quarter. Truplex Guard identified them in the first week. Now we offer store credit only to high-risk customers — problem solved."
"The wardrobing detection is incredible. We sell formal wear and the AI spotted customers returning dresses the Monday after events. The pattern was so obvious once we could see it — we just couldn't before."
"I love the email alerts. When a high-risk customer requests a return, I get notified immediately. Now I can review before auto-approving. The AI recommendations are spot-on — 9 times out of 10, I follow them exactly."
Every plan includes a 14-day free trial. Most merchants see ROI within the first week — catching just one serial returner typically covers months of service.
For growing merchants testing fraud protection.
For established Shopify Plus stores with teams.
For high-volume stores needing full automation.
One-click install. No developers required.
Right now, serial returners and wardrobers are exploiting your return policy. They know you can't track them. They know you'll approve their returns. They're counting on it. In 5 minutes, you could change that. Start your free trial and see exactly which customers are costing you money.